Check-in of passengers and luggage having tickets for domestic flights is carried on the first floor of the terminal. ( scheme of the airport complex )
Check-in begins in 1 hour 40 minutes and ends in 40 minutes before departure time shown on your ticket.
During check-in, the passenger should be given a boarding pass and luggage tag coupon (with luggage). Next, you have to pass aviation security control, which is carried out by inspection of baggage and hand luggage. After that, passengers are requested to hand luggage (if you wish, you may pack it) and pass into the waiting room.
Check-in of passengers and their luggage is carried in the international sector on the 2nd floor.
Check-in begins in 2-2,5 hours and ends in 40 minutes before departure.
During check-in passengers have to pass following:
After completion of all formalities, passengers are staying in the waiting room. Here you can use the cafe service and Duty-Free shop.
Luggage is carried out after the passage of control for aviation safety. For passengers' convenience and to avoid unforeseen situations you can use luggage packing.
Free baggage allowance, the procedure and charges for excess baggage are established by airline carrier. Cashier surcharge for excess baggage is on the 1st floor of the terminal.
Ph.:
(+380 62) 312-06-13
(+380 62) 344-76-42
Acquisition of luggage is made in arrival sectors.
In case of lost luggage passengers should contact the Office of Investigation of luggage, which is located on the 1st floor of the terminal.
Ph.:
(+380 62) 312-08-70
(+380 62) 344-77-23
For registration of documents for lost baggage passenger must have:
For more information please call:
(+380 62) 312-08-70
(+380 62) 344-73-46
Luggage storage is located in the basement of the terminal. Working hours – 24. Detailed information about cost and conditions of service for the storage of luggage, please call:
Ph.:
(+380 62) 344-73-88
More detailed information about the rules of check-in process at Donetsk airport is available at the offices of airlines.